Refund policy

We have a non-refundable policy. Because our products are made-to-order specifically for each customer, we do not support returns or exchanges once an order is placed and processed.

Please inspect your order upon reception and contact us immediately at aodeshopy@126.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Since all items are made-to-order, custom products, personalized items, sale items, and gift cards are strictly non-returnable and non-refundable.

Please note that for custom or made-to-order goods shipped to the European Union, the standard right of withdrawal/cooling-off period does not apply under consumer protection laws once production has begun, unless the item arrives defective or damaged.

If your item is approved for a replacement or refund due to damage or an error on our part, we will notify you via email. If a refund is approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your issue, please contact us at aodeshopy@126.com.